faqsFAQs

Q: Can I buy a Sophia Tolli product direct?

A: Sophia Tolli does not sell directly to the public. Our collections can only be purchased from an authorised Sophia Tolli retailer.

Q: Why should I buy from a retailer if a Sophia Tolli gown is for sale on the Internet?

A: This is a common dilemma for many Sophia Tolli customers. Sophia Tolli is not associated with any Internet selling services and only distributes through authorised retailers. Therefore, if you choose to buy a Sophia Tolli product that is advertised on the Internet, there is a strong possibility that you may not receive an authentic Sophia Tolli gown. For example, the dress could be a copy that does not possess the same exceptional quality, craftsmanship and style that an authentic Sophia Tolli product encompasses. If a problem should arise with a gown bought on the Internet, Sophia Tolli will not stand behind it. If purchased on the Internet, Sophia Tolli will not make alterations, corrections or changes to your gown. You will also not be able to make any returns on a gown bought on the Internet. It is highly suggested that in order to ensure that you receive an authentic quality Sophia Tolli gown, you should only buy Sophia Tolli products from an authorised retailer. All Sophia Tolli retailers proudly stand behind their merchandise and will make certain that you are fully satisfied with the purchase you make.

Q: Which stores sell Sophia Tolli gowns?

A: To find a retailer near you that carries Sophia Tolli products, please visit Stockists and search by region and then retailer name.

Q: How much does the average Sophia Tolli gown cost?

A: Sophia Tolli designs and manufactures a collection of bridal gowns. However, we do not sell directly to the public. Our collections can only be purchased from an authorised Sophia Tolli retailer. As a result, an approximate price for a Sophia Tolli gown cannot be provided. Since Sophia Tolli distributes internationally, pricing structures vary throughout the countries and areas in which our collection is sold. It is suggested that you contact an authorised Sophia Tolli retailer in your area for exact pricing information.

Q: Can I receive a swatch of the fabric for my gown?

A: Unfortunately, Sophia Tolli does not release swatches to anyone other than authorised retailers. You may however request a swatch from the store you made your purchase from. If a swatch is not readily available, the store may request one from our customer service department. After the swatch has been received by the retailer, it will then be forwarded to you.

Q: What is Sophia Tolli’s return policy?

A: Since each retailer that carries Sophia Tolli products is owned and operated independently from Sophia Tolli, each has its own individual return policy and procedure. Although Sophia Tolli has no authority over these policies and procedures, it is suggested that the store contact our customer service department for assistance with your return.